Shipping policy
Last Updated: May 15, 2026
Thank you for shopping with Goddess Château. Please read our shipping policy carefully before placing your order.
Processing Times
Orders are typically processed within 1–5 business days after payment confirmation.
Processing times may be longer during:
- Sales periods
- Holidays
- High order volumes
Shipping Times
Estimated delivery times:
- Domestic shipping within South Africa: 2–7 business days
Delivery times are estimates and may vary depending on the courier and destination.
Tracking Information
Once your order has been shipped, you will receive tracking information via email or SMS where available.
Shipping Fees
Shipping costs are calculated at checkout unless otherwise stated.
Free shipping promotions may apply to selected orders or minimum purchase amounts.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, we may not be able to offer a refund or replacement once the order has been shipped.
Lost or Delayed Packages
We are not responsible for delays caused by couriers, customs, weather conditions, or other circumstances outside our control.
If your package appears lost, please contact us and we will assist where possible.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.
Contact Us
For shipping-related questions, contact:
Email: goddesschateauu@gmail.com
Phone: +27 71 741 6961